Customer Reviews For Bay Alarm Medical

The medical alert system reviews on this page have been submitted by former or present customers of Bay Alarm Medical. Please keep in mind that many of these medical alert providers have thousands of clients, and this is only a small sampling of the opinions of their customers. If you have had a good or bad experience with Bay Alarm Medical, we encourage you to submit your review. If you represent this company, please feel free to submit a rebuttal.
(Added May 18/12) After calling a total of 5 companies, my family and I decided to go with Bay Alarm Medical for my grandmother. Since he was an AAA member, we were able to get $1 off our monthly fee. We liked the customer service and the low, no hidden-fees & no contract pricing. As a bonus, we also got a free lockbox. Fortunately, my grandmother hasn't needed to use the system yet but during the initial test run, it took the operator about 1 minute to come on. The speaker was loud enough to hear and the pendant covered all of the house and backyard. My family is very happy with the service so far.
(Added May 14/12) I suspect that if you are in california, that service might be positive. I am in florida and had 4 calls related to mismatch of units with promises that replacements would be timely for my 83 year old mother. this was not the case. I would not recommend them for out of state coverage and suggest that buyers by aware, the commitments were not met and delays impacted me rather then the company. Perhaps this is the case with other vendors - promises to get your dollars that were not met.
(Added May 24/11) We bought this one and it seemed great at first but we tested it out and the speaker couldn't hear my Mom unless she was right in front of the speaker. It took forever for anyone to answer. Brought it back and returned it.
(Added May 20/10) After researching all the Medical Alert companies, I found Bay Alarm Medical had the right stuff for my parents. No confusing contracts, family owned, longevity, and already well know for their alarms systems. Customer service is also excellent. If you're in California, ask for *** *****! She was professional and provided us with free in-home installation. I've referred several friends and family members who are also very happy.

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